Rubbish Collection West Hampstead Service Terms and Conditions

These Terms and Conditions govern the provision of rubbish collection and related waste removal services by Rubbish Collection West Hampstead to its customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

1.1 Company means Rubbish Collection West Hampstead, the provider of rubbish collection and waste removal services.

1.2 Customer means any individual, business, landlord, managing agent or organisation that books or receives services from the Company.

1.3 Services means the rubbish collection, waste removal, recycling, loading, transportation and related services provided by the Company at residential or commercial premises.

1.4 Premises means the property, site or location at which the Services are to be performed.

1.5 Waste means any rubbish, refuse, junk or other materials presented for collection, excluding any items classified as hazardous or prohibited waste under applicable law.

2. Scope of Services

2.1 The Company provides rubbish collection and waste removal services for domestic and commercial customers within its operational area, including West Hampstead and surrounding locations as specified by the Company from time to time.

2.2 The exact nature and scope of the Services, including the volume or weight of Waste to be collected, access arrangements and any additional services, will be agreed at the time of booking or at the initial site visit.

2.3 The Company reserves the right to refuse to collect any items that are unsafe to handle, prohibited by law, incorrectly described, excessively heavy for safe manual handling, or which in the reasonable opinion of the Company could cause damage, injury or breach of regulations.

3. Booking Process

3.1 Bookings for rubbish collection in West Hampstead may be made by telephone, email or through any online booking facility provided by the Company.

3.2 When placing a booking, the Customer must provide accurate information, including but not limited to:

a) Full name and contact details.

b) Service address and any access requirements.

c) Type, approximate volume or weight of Waste.

d) Preferred date and time window for collection.

3.3 The Company may request photographs or additional details of the Waste to assist with estimating the required labour, vehicle capacity and costs.

3.4 Any quote provided prior to arrival is based on the Customer’s description of the Waste and is an estimate only. Final pricing will be confirmed on-site once the Waste has been assessed by the Company’s representative.

3.5 A booking will only be deemed confirmed when the Company has accepted the booking and provided confirmation to the Customer via email, text or verbal confirmation, and where applicable, once any required deposit has been received.

4. Access and Customer Obligations

4.1 The Customer must ensure that the Company has safe, reasonable and timely access to the Premises to perform the Services.

4.2 The Customer is responsible for ensuring that:

a) Any necessary permissions to enter the Premises have been obtained.

b) There are no health and safety risks that have not been disclosed to the Company.

c) The Waste is clearly identified and separated from items not intended for removal.

4.3 If access to the Premises is delayed or obstructed, or if the Waste is significantly different from the description given at booking, the Company may:

a) Adjust the quoted price to reflect additional time, labour or vehicle capacity required; or

b) Cancel the booking and charge a call-out or cancellation fee as set out in section 7.

5. Pricing and Payments

5.1 Prices for rubbish collection and waste removal depend on factors including volume, weight, labour time, access conditions, type of Waste, and disposal charges.

5.2 Unless otherwise agreed, prices quoted by the Company are exclusive of VAT. Where VAT is applicable, it will be added at the prevailing rate and shown on any invoice or receipt.

5.3 The Company will confirm the final price on-site before commencing work. By allowing the work to proceed, the Customer agrees to pay the confirmed price.

5.4 Payment terms are as follows unless otherwise agreed in writing:

a) Domestic customers: Payment is due immediately upon completion of the Services, by cash, card payment or other approved electronic payment method.

b) Commercial customers: Payment is due in accordance with the agreed credit terms, typically within 14 or 30 days of the invoice date.

5.5 The Company reserves the right to request full or partial payment in advance, particularly for large collections, repeated no-shows, or where special disposal arrangements are required.

5.6 If the Customer fails to pay any sum due on the due date, the Company may charge interest on the overdue amount at the statutory rate and recover any reasonable costs incurred in pursuing payment.

6. Cancellations, Rescheduling and No-Show

6.1 The Customer may cancel or reschedule a booking by contacting the Company during normal business hours.

6.2 If the Customer cancels a booking more than 24 hours before the agreed collection time, no cancellation fee will normally be charged, unless a non-refundable deposit was expressly agreed.

6.3 If the Customer cancels a booking less than 24 hours before the agreed collection time, the Company reserves the right to charge a cancellation fee to cover administrative costs, scheduling and any incurred expenses.

6.4 If the Company arrives at the Premises at the agreed time and is unable to gain access, or if the Waste is not available for collection, this may be treated as a late cancellation or no-show and a call-out fee may be charged.

6.5 The Company will use reasonable efforts to attend at the agreed time but does not guarantee arrival times. In cases of severe traffic, vehicle breakdown, adverse weather, staff illness or other events beyond the Company’s reasonable control, the Company may need to reschedule the booking. In such cases, the Company will notify the Customer as soon as practicable, and no cancellation fee will be charged.

7. Waste Types and Regulations

7.1 The Company operates in compliance with applicable UK waste management regulations, including duty of care, environmental and transport legislation.

7.2 The Customer confirms that the Waste presented for collection does not include hazardous or prohibited materials, such as but not limited to:

a) Asbestos or materials containing asbestos.

b) Clinical or medical waste, syringes or sharps.

c) Corrosive, explosive, flammable or toxic substances.

d) Chemicals, solvents, oils, fuels, paint or pressurised containers, unless explicitly agreed in advance.

e) Gas bottles, certain electrical items or batteries that require specialist treatment, unless pre-approved by the Company.

7.3 The Customer must inform the Company in advance if any items may be considered hazardous or require special disposal methods. The Company may agree to collect such items subject to appropriate licensing, additional charges and written confirmation.

7.4 If the Company discovers hazardous or prohibited waste during collection, it may refuse to handle or transport such items, and may either:

a) Leave them on site; or

b) Arrange specialist removal subject to additional charges agreed with the Customer.

7.5 The Company will transport Waste to licensed facilities for reuse, recycling or disposal in accordance with relevant environmental regulations and its own waste carrier registration.

8. Title to Waste

8.1 Title to and responsibility for the Waste transfers from the Customer to the Company at the point that the Waste is loaded onto the Company’s vehicle.

8.2 Once the Waste has been removed, the Company becomes responsible for its transportation and disposal in line with applicable laws. The Customer remains responsible for any Waste left behind on the Premises.

9. Damage and Liability

9.1 The Company will exercise reasonable care and skill when performing rubbish collection services at the Premises.

9.2 The Customer is responsible for protecting driveways, flooring, walls, fixtures, fittings and any other areas that may be at risk during the removal of bulky or heavy items.

9.3 The Company will not be liable for:

a) Minor cosmetic damage or wear and tear to walls, floors, doors or fixtures reasonably incidental to the removal of Waste.

b) Damage arising from pre-existing defects or weaknesses in the Premises or items being moved.

c) Loss or damage resulting from the Customer’s failure to adequately prepare or secure the Premises.

9.4 In the event of proven negligence by the Company resulting in significant damage, the Company’s liability shall, to the fullest extent permitted by law, be limited to the lesser of:

a) The cost of repair or replacement of the damaged property; or

b) The total price paid or payable for the relevant Services.

9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.

10. Customer Property and Misidentified Items

10.1 The Customer must ensure that all items intended to be kept are clearly separated from Waste. The Company cannot accept responsibility for the removal of items that were not intended for disposal if they were presented as Waste.

10.2 If the Company removes an item in error and this is promptly communicated by the Customer, the Company will use reasonable efforts to locate and return the item, provided it has not already been processed or disposed of. Any costs of recovery, transport or replacement may be the responsibility of the Customer.

11. Insurance

11.1 The Company will maintain appropriate public liability insurance and, where applicable, employer’s liability insurance in relation to the Services.

11.2 Evidence of insurance cover can be provided to the Customer on reasonable request.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data from the Customer for the purposes of managing bookings, providing Services, issuing invoices and receipts, and complying with legal obligations.

12.2 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to protect such data from unauthorised access, loss or misuse.

12.3 The Customer’s contact details may be used for service-related communications. Marketing communications will only be sent where permitted by law, and the Customer may opt out at any time.

13. Complaints and Disputes

13.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and any supporting information.

13.2 The Company will investigate complaints in a fair and timely manner and will aim to resolve them through discussion, remedial work where appropriate, or reasonable financial adjustment.

13.3 If a dispute cannot be resolved amicably, both parties agree to consider informal negotiation or mediation before commencing legal proceedings, where this is practical and appropriate.

14. Force Majeure

14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, traffic disruption, accidents, strikes, equipment failure, utility outages, or legal or regulatory changes.

14.2 In such circumstances, the Company will use reasonable efforts to notify the Customer and to resume performance as soon as reasonably practicable.

15. Variations to Terms and Services

15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date it is made available.

15.2 The Company may modify its service offerings, pricing structure, operational hours or service area at its discretion. Such changes will not affect confirmed bookings, except where required by law or regulatory guidance.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remainder of the Terms and Conditions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of that or any other right or remedy.

17.3 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the rubbish collection and waste removal services and supersede any prior agreements, understandings or representations.

17.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services, provided this does not diminish the level of service to the Customer.

By booking rubbish collection services with Rubbish Collection West Hampstead, the Customer confirms that they have read, understood and agree to these Terms and Conditions.